AF Knowledge Library

Scaling Automation Across Departments: What Most Companies Get Wrong

Written by Comms - AF Robotics | Apr 17, 2025 12:58:36 AM

📢 Launching a pilot automation project is easy. Scaling it? That’s where most companies struggle.

While 87% of enterprises have started their automation journey, according to Gartner (2025), fewer than 35% have successfully scaled RPA across multiple departments. Why?

Because scaling isn’t about adding more bots—it’s about building an automation ecosystem that integrates people, platforms, and strategy.

🚨 Companies that fail to scale face rising costs, redundant efforts, and siloed bots that can’t deliver enterprise-level value.

💡 In this article, we’ll break down what companies get wrong when scaling RPA—and how to do it right with a structured, strategic approach.

What Scaling Automation Actually Means

📌 Scaling automation isn’t about going from 10 bots to 100. It means:
✔ Moving from isolated wins to organization-wide impact
✔ Coordinating bots across multiple teams, systems, and processes
✔ Embedding automation into the company’s operating model and culture

💡 The goal is to create a scalable digital workforce, not a collection of siloed scripts.

What Most Companies Get Wrong When Scaling Automation

❌ 1. Starting with the Most Complex Processes

  • Many companies choose high-impact but high-risk processes (e.g., legacy ERP migrations or customer-facing systems).

  • These implementations get stuck in endless testing and exception handling.

💡 Start small, scale smart. Prove value with high-volume, low-complexity tasks first.

❌ 2. Failing to Align Departments Around Shared Goals

  • Finance might automate reporting. HR focuses on onboarding. IT wants to standardize infrastructure.

  • Without a unified vision, automation becomes fragmented, and value plateaus.

💡 Cross-functional alignment ensures shared KPIs, integration standards, and governance models.

❌ 3. Building Automations in Silos

  • Departments deploy their own bots without a central framework.

  • Leads to duplication, inconsistent standards, and higher maintenance costs.

💡 Use a Center of Excellence (CoE) or federated model to guide development.

❌ 4. Ignoring Change Management

  • Teams resist automation when they don’t understand its value or feel threatened.

  • Lack of communication leads to low adoption and shadow processes.

💡 Communicate clearly. Train teams. Highlight success stories.

❌ 5. Focusing Only on Cost Reduction

  • Automation is often seen purely as a headcount reducer.

  • This limits its strategic potential and creates internal resistance.

💡 Instead, position RPA as a tool to empower teams, improve agility, and drive innovation.

How to Scale Automation Successfully: A Strategic Blueprint

✅ 1. Build a Cross-Functional Automation Council

✔ Includes stakeholders from IT, finance, HR, operations, and compliance
✔ Defines priorities, success metrics, and standard practices

📊 Companies with formal automation governance scale 2.5x faster, according to Everest Group (2024).

✅ 2. Define a Unified Automation Framework

✔ Standardize tools, coding conventions, and testing procedures
✔ Build reusable components and templates for common tasks
✔ Ensure compliance with internal and regulatory policies

💡 Consistency is key to scalability.

✅ 3. Prioritize Automation Candidates Based on Impact and Feasibility

✔ Use a scoring model to rank opportunities by ROI, complexity, and volume
✔ Focus first on processes like:

  • Invoice matching

  • Payroll processing

  • IT ticket triage

  • Shipment reconciliation

📢 Start where automation brings immediate and visible value.

✅ 4. Invest in Training and Internal Advocacy

✔ Upskill business analysts and citizen developers
✔ Launch internal campaigns to celebrate wins and increase adoption
✔ Turn early adopters into automation champions

💡 Culture is the fuel that powers scale.

✅ 5. Monitor, Measure, and Iterate

✔ Use dashboards to track bot performance, errors, and utilization
✔ Share insights across departments to replicate success
✔ Continuously refine and optimize automated workflows

📢 What gets measured gets improved—and scaled.

Case Study: Scaling RPA Across a Multinational Retailer

A retail company began with invoice automation in their finance department. Encouraged by quick wins, they partnered with AF Robotics to scale across:
✔ HR – automating employee onboarding and timekeeping
✔ Operations – synchronizing inventory reports across warehouses
✔ Customer service – automating FAQs and order status updates

Results After 12 Months:

📌 6 departments automated
📌 Over 250K transactions processed per month
📌 $2.7M in operational savings
📌 40% faster internal process cycle times

🚀 Scaling was strategic—not accidental.

How AF Robotics Helps You Scale With Confidence

At AF Robotics, we specialize in helping companies move from isolated bots to enterprise-scale automation:
✔ Strategic roadmap development for cross-functional scale
✔ Center of Excellence (CoE) frameworks and governance design
✔ Orchestration, AI integration, and dashboard visibility
✔ Scalable RPAaaS solutions tailored to your growth trajectory

👉 Let’s build your automation roadmap—together.

Conclusion: Scaling RPA Is a Business Strategy, Not a Tech Project

📌 The companies winning with automation in 2025 are those treating it as a strategic capability—not a cost-saving tool.

With the right structure, support, and mindset, automation can:
✔ Unite departments
✔ Drive innovation
✔ Transform operations
✔ Empower people

📢 Don’t just deploy bots. Scale a smarter way of working.
👉 Partner with AF Robotics to unlock enterprise-wide automation.